Ryanair Luggage Allowances
Ryanair are now charging for every item of luggage that is placed in the
hold.
They began by allowing 20kg Checked Luggage + 10kg Hand Luggage. This has
now been reduced to 15kg checked and you may not share weight at all!
There is a checked in luggage fee of £2.50 (€3.50) per bag each way
if prebooked on website at the time of reservation or via a Ryanair call
centre (up to 3 hours prior to scheduled flight departure), or £5.00
(€7.00) per bag, per flight at the airport.
Please take a look at the
Ryanair website for an explanation of why they are now charging for luggage.
We've received numerous reports from travellers flying to Spain from the UK
who have been fined (sorry ... "charged") a hefty fee for excess luggage.
And remember ... When Ryanair states a limit of 15kg this doesn't mean that
when travelling as a couple one can carry 20kg and the other 10kg. "All baggage allowances are
personal and cannot be combined". This nonsense is being enforced to the
extent that people are having to repack at the check in desk so that each
individual bag conforms to the weight limit.
What Do You Think?
| On 8th June we booked a flight from Granada to Liverpool. The
booking confirmation clearly stated: "The checked baggage allowance is
20kg per person". As owner of this website I'm constantly in touch
with which airlines are flying to Spain and flight news including
luggage allowance changes. As a result I became aware of Ryanair's
decision to again drop the checked luggage allowance to 15kg but assumed
that this didn't apply to already booked flights.
On 13th November, two days before our flight, I happened to be in
Granada Airport and decided to confirm that this was the case. I was
informed that the reduced allowance did indeed apply to our booking!
This means that we had paid to put 20kg in the hold at €3.50 per bag but
this now only applies to 15kg so we'd be fined €8 per kilo over this
amount.
We were told in the airport that we should have received notification
of this. We had received an email on 23rd September detailing a small
change in the departure time. Within that email there is a standard "For
Terms and Conditions click below" link. On checking that link I found
that luggage allowance was reduced to 15kg. How sneaky can you get?
So what can we do to act against the underhand policies of this
airline? Personally I've unsubscribed from their newsletter, posted this
information on our site and will send a similar note explaining their
behaviour to other respected travel websites. There are plenty other
budget airlines around so make sure you see what they're offering (see
Flights to Spain).
This is the second time in just a few months we've had personal cause
for complaint against Ryanair. During the August crisis over taking
liquids onboard we were already in the UK and due to fly back to Spain.
We already had our luggage with us so we couldn't stay within the
luggage allowance if we were denied the right to carry hand luggage.
Several days attempting to contact someone from the airline went
unanswered and on the morning of the flight their staff could not have
been more unhelpful. Fortunately the girl at check-in saved the day.
In future I'll be shopping around before committing to booking with
this airline.
Gerry |
We've received some extremely negative feedback about Ryanair's new policy.
Please complete the form at the bottom of this page if you'd like to comment.
| Ryanair's luggage "policies" appear to be designed to create the
maximum stress confusion and upset for their passengers, whilst at the
same time creating unnecessary holdups and delays at their check-in
desks. How, for example can they possibly benefit from insisting that 2
passengers travelling together with a combined baggage weight below the
limit for 2 passengers, must repack their bags into 2 equal weights so
that neither bag exceeds the individual limit ??
The takeoff weight is unchanged and the fuel load is unchanged. The
only change is that the 2 passengers involved have been highly
inconvenienced for no purpose whatsoever by being forced to transfer the
contents of one bag to another at the check-in counter, and the people
queuing behind them at check-in have been equally delayed and
inconvenienced for no reason .
Today at Reus airport I witnessed a young couple struggling with a
baby and buggy being obliged to repack everything they were carrying in
order to satisfy this perverse and pointless policy. The result? The
poor hapless couple and their baby were all stressed to breaking point,
and for what? They checked in exactly the same on board luggage weight,
and we all got held up for no reason at all.
Who is the sadistic individual that came up with this idiotic and
pointless scheme? My first and last time ever with Ryanair. They are not
worth the grief - by any standards. |
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