In a recent blog post I announced that Economy Car Hire had been selected by Which? as the top car hire broker and provided a summary of points as to why they are so highly regarded.
UPDATE: Economy Car Hire have now rebranded as Zest Car Rental.
This led to huge feedback from our newsletter subscribers, many of them telling me about their dreadful experiences with certain car hire companies who had managed to add on extra charges above the price that was originally quoted online.
What became quite clear was that there were two particular ‘hidden costs’ that seemed to stand out as the most annoying as far as most readers are concerned:
- Having to return the the car with an empty tank.
- Having to pay insurance excess.
As these two annoyances were so prevalent I decided to contact Economy Car Hire in the hope that as the top online broker they would be able to shed some light on how they treat their customers with regard to these issues. Their response did not disappoint:
Fair Fuel Policy
Our Reader Asks:
My problem is that when I hire a car for a week I only drive about 100 or so miles. The car rental company insists that I bring the car back empty which is nonsense as the fuel gauge has not moved off of full and I’ve lost a good deal of money. The best type of car hire is the company that lets you bring the car back with a full tank.
Economy Car Hire replies:
We do work a variety of suppliers in Spain (and other locations worldwide) that operate with a “fair fuel policy.” This is marked in green on the quote results pages as below:
We deem a fair fuel policy to be one of the following:
“No charge when vehicles are returned with the same amount of fuel.”
“Clients must leave a deposit for a full tank of fuel on arrival. This is refunded on return of a full tank.”
We do try and make sure that we work with as many suppliers as possible that offer a fair fuel policy. We do also display the supplier logos so you can choose who you book with.
Our Reader Asks:
THE continual problem we face is that when we book a car they continually say that there is no insurance excess – that is until you get over there and find out that there is and up to an extra €100 which on top of a summer booking of about £350 adds up to too much.
Economy Car Hire replies:
When you book a hire car with Economy Car Hire, our prices always include full collision damage and theft protection with either no insurance excess or excess reimbursement insurance.
To determine whether the vehicle includes no insurance excess or excess reimbursement insurance, all you need to do is click on the show rental conditions link found underneath each vehicle, as seen below.
Under the heading, Deposit requirements it will state whether the vehicle is provided with no excess or excess reimbursement insurance. If free excess reimbursement insurance is provided, in the event of collision damage or theft, you would have to pay the excess amount to the car hire supplier and then claim it back upon your return home. Most of the suppliers that we work with operate on the basis of no insurance excess though.
That said, damage to the tyres, glass parts, underside of the vehicle, along with lock outs and misfuelling are not covered by the above. We sell additional top up insurance for £2 per rental day to cover the aforementioned items. This policy is also a reimbursement insurance.
When you arrive at the desk/car hire suppliers office, as far as they are concerned you are not covered for the above with them. If you have purchased top-up insurance, so long as you are not negligent, you should be covered for most eventualities. You are therefore perfectly within your rights to decline any additional insurances offered to you by the car hire supplier locally.
Get a Quote Today
Many readers have been delighted with their experience with Economy Car Hire such as Jean who wrote …
We used Economy Car Hire for the first time last month as a result of your recommendation last year and were very impressed with the service & useful information provided both before and after our booking. After several years of stressful car hire experiences our booking through Economy was a very positive event and it was encouraging that they are prepared to try & make further improvements in the service as a result of customer feedback. We will not hesitate to book with them in future.
If you haven’t given them a try yet then get yourself a quote below: